Return & Refund

Refunds/Returns
We strive to ensure your complete satisfaction with your purchase from our store. If, for any reason, you are not satisfied, you have 14 days from receiving your order to return the non-personalised item(s) for a full refund.

Unfortunately, we are unable to accommodate returns or refunds for personalised and made-to-order item(s). Therefore, it is important that you thoroughly review and verify the accuracy of any names, dates, or other personalised details you have provided before placing your order.

Please remind that all of our posters are made-to-order and we do not hold inventory or stock.

KeepSakeLand Happiness Guarantee!

If you are unhappy with the items that you have received, please contact customer service FIRST by sending an email to [email protected] or contact us here

Address: 372 Murray St, North Hobart, TAS 7000, Australia. Merchandise returned to the manufacturer without contacting customer service will not be processed correctly.

Returns

It is very important that you read the description of each item before you place your order. Please also provide us with your correct information before you finalise your order.

In case you have a change of heart, you have the option to return non-personalised items within 14 days of receiving your order for a complete refund. Please note that this return policy only applies to items that are not customised or personalised.

If you wish to make a correction on your order, please contact customer service within 24 hours from the time you submitted your order. We normally send your order immediately to the production facility but if you contact us within the indicated timeframe, we will do our best to make your requested changes.

On the other hand, if we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. In the instance of our error, you do not have to return the item. You can keep it!

Cancellations

Please place your order carefully. You must contact [email protected] within 24 hours of placing your order, we will do our best to cancel your order if possible.

Our support staff will try to intercept the order before it goes into production, once it hits the production floor there is no way to cancel the order.

Shipping and Delivery

At this time, KeepSakeLand ships to any location on the planet with an address. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier and appropriate tracking number issued for the package.
KeepSakeLand staff will do its best to help resolve any issues, and achieve total customer satisfaction.