FAQs

  • Delivery Cost

Australia Orders:

Free Standard Shipping (2-6 business days)

Express Shipping (1-3 business days): $9.95

 

International Orders (US, UK, Europe & Canada):

Free International Shipping (12-25 days)

 

  • What Size Do The Kits Go Up To? 
Age / Foot Length Poster Size Reference
Newborn / feet up to 8cm A4 (21 * 29.7 cm)
Up to 1 year / feet 8.5 to 11.5cm A3 (29.7 * 42cm)
1 to 5 years / feet 11.5 to 13.5cm A3 (29.7 * 42cm)
  •  When will I receive my items?

We strive to dispatch all orders within 1-3 working days. By default, orders are sent using a tracked 48-hour service. However, during the checkout process, you have the option to upgrade to express delivery. If you choose to upgrade, your order will be prioritised, and we will send it using an express postage method. This allows for faster delivery compared to our standard shipping option.

Deliveries may take longer for international orders due to customs regulations within your country. Please contact us [email protected] If your order hasn’t arrived within the expected lead time.

  •  Where is my item?

You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships). In addition, you can simply enter your order # in the ‘track packages’ link listed in the support section of our website.

  • What methods of payment do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express and Discover. We also accept PayPal.

  •  Do you accept PayPal?

Yes

  •  How much does it cost to ship to my country?

Pricing will depend on the country in which you reside and the number of items that you are purchasing. Exact pricing can be found by clicking “Buy it now” and entering in your address before completing the checkout process.

  • Do I keep getting an error message, what’s happening?

Please contact us and tell us about the issue you are having so that we can fix it ASAP.

  •  I just noticed that I chose the wrong size by mistake, can you fix this?

Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

  •  I just noticed that I entered the wrong shipping address. What should I do?

Please contact us as soon as you find out that you have made an error. If we catch the issue before the item ships, then we can make the change. Otherwise, we will have to wait until the item is returned to us.

  • What is your return/exchange policy?

Please kindly find our policies here

  • What do I do if I received the wrong item or the item is defective?

If this happens, we are truly sorry. Please email us at [email protected] and tell us your order number and how we messed up.  We will take care of you and cover all costs of getting you the right products. We are human and do make mistakes.  We will make sure to correct the issue ASAP!